Frequently Asked
Everything you need to know about your order, our bags, and the 10-year anniversary offer.
Yes — to celebrate ten years of Calista, add any two bags to your cart and the lower-priced bag is free. The discount is applied automatically at checkout; there's no code to enter.
Shipping is complimentary on every order, with dispatch within 1–2 business days. Delivery then takes 2–5 business days in the US, and 5–10 business days for the UK, Canada, Australia and New Zealand.
We offer free returns within 30 days of delivery. Items should be unused and in their original condition. Once received, refunds are processed to your original payment method.
Every Calista bag is covered by a 6-month warranty against defects in hardware and stitching, so you can carry it with confidence.
Our collection includes genuine leather, top-grain cowhide and premium vegan leather styles. The exact material and dimensions are listed on every product page under Details & Materials.
You'll receive a tracking link by email as soon as your order ships. You can also use the Track Your Order link in the footer at any time.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Shop Pay. All payments are processed securely.
We currently ship to the United States, United Kingdom, Canada, Australia and New Zealand. Prices display in your local currency using the region selector in the header.
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