Refund policy
Returns Policy
We want you to love your purchase from Calista The Label. If something isn’t right, you may request a return within 30 days of delivery.
Please review product descriptions, dimensions, materials, and images carefully before placing your order. If you have questions about a bag before purchasing, contact us at info@calistathelabel.com — we’re happy to help.
Damages and Issues
Please inspect your order as soon as it arrives. If your bag arrives defective, damaged, or incorrect, you must contact us within 48 hours of delivery at info@calistathelabel.com.
Please include your order number and clear photos of the issue so we can review it properly and resolve the matter quickly.
Return Conditions
To be eligible for a return within the 30-day return window, the item must be:
- Unused and in its original condition
- Returned with original packaging, tags, and any included accessories
- Free from wear, marks, odors, or signs of use
Items that have been worn, used, altered, or damaged after delivery are not eligible for a return, refund, or replacement.
Exceptions
We will only offer a replacement or refund if the item is:
- Defective upon arrival
- Damaged during shipping
- Incorrectly fulfilled (wrong item received)
Refunds
If your return or claim is approved, a refund or replacement will be issued at the sole discretion of Calista The Label.
Approved refunds are processed to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or card provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@calistathelabel.com.